Let me explain what happened.
We all know that I work in fast food, and most of the time I work in the drive-thru. There are things that people do that thoroughly annoy me, and I wrote about some of them a few days ago. This guy...... yeah. He was right up there with some of the worst offenders.
We were out of large coffee cups today. They had been ordered, but they didn't come on the previous truck. It happens sometimes - we can't control it. So this guy came to the drive-thru and he ordered a large coffee. Our conversation went something like this:
Mr. Grouch: Gimme a (whatever food he ordered) and a large coffee.
Me: I'm very sorry, sir, but we are out of large coffee cups today. Can I get you a medium coffee instead?
Mr. Grouch: (snaps) Well I guess I don't have much of a choice, do I?
Me: I apologize, and.....
Mr. Grouch: (interrupts) Well, I just can't believe this. I mean, really? No cups? I should just go to (insert name of other restaurant). Fine, whatever.
Me: Again, I'm very sorry sir. Can I get you anything else today?
Mr. Grouch: No. I just want my damned large coffee.
Me: Is everything on your screen correct?
Mr. Grouch: Except for the coffee, yes.
Me: Your total is (whatever it was) at the first window, please. Thank you.
He pulled up to the window and started on his tirade again, but to my face this time. I kept apologizing and explained that the cups had been ordered, but they simply were not on the truck and it was out of our control. He just kept at it and muttered under his breath as he paid for his stuff, then pulled to the second window where he continued his tirade until he left.
At first, I was really mad at the guy. I mean seriously, who gets that bent out of shape about a cup of coffee?
There are so many more important things in this world today. So many more. But yet, this guy.... this nicely dressed, handsome man driving a shiny new SUV, was totally losing his cool over something as simple as a cup of coffee.
So many people today have such an entitlement attitude, and it drives me insane. Yes, we're a business and yes, we're supposed to have large cups - but you know what? Sometimes we don't. We aren't required to have them, and even if we did have them, we're not required to serve you. If you want to make sure that you get the cup of coffee that you want - then get it yourself. Buy a coffee pot and make it yourself at home. It's that simple.
And if you make the choice to depend on someone else to provide it for you, then you need to understand that you might not always get what you want.
Throwing a temper tantrum isn't going to help.
Hosting your own pity party isn't going to help.
If you want something to happen, then make it happen. Don't waste your energy blaming others when you have the power to do it yourself.
I really wanted to tell this guy that if getting a different sized cup of coffee was the worst thing that was going to happen to him today, he should feel lucky. At least he had the ability to get up, get dressed, get in his fancy SUV, and drive somewhere to pay someone to make him a cup of coffee. So many people today don't have that.
I honestly want to thank this jerk. He made me look at some of the things that have been weighing on my mind lately and realize that they really aren't that big of a deal, and they're not worth a temper tantrum or a pity party. Instead, I will make my own cup of coffee and handle them like an adult.
Thank you, Mr. Grouch. I needed that reality check.